Number of employees in Russia and CIS: 
Key market: 
Global (multinational)
Primary activity in Russia: 
Multinational corporation / Captive Center
Industries / areas: 
Software and Technology
Global headquarters: 
San Francisco
United States
Russian headquarters: 
St. Petersburg
Genesys is the world’s leading provider of customer service and contact center software and services, with a 100% focus on customer experience. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today’s new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise. Genesys software factory is a development network of more than 10 R&D centers worldwide. All of them produce many components to build complex and cross-platform Genesys software under the control of single software development process. In Russia, Genesys is primarily represented by an R&D center located in St. Petersburg that is among the company's top three R&D centers and continues to grow their contribution in creating great product.
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